Warranty & repairs

Please check first:

Whether you can fix the problem by yourself. It is not necessary in all cases to return products.
You can do this via the troubleshooting page.

Also check first whether your product is still within its warranty period.

Returning a defective product
1. Always return your complete product.
2. Via the Shoefresh repair portal you can register your return.
3. You will receive an e-mail with the status of your return request. Within the portal you will automatically receive your free QR code or shipping label.
4. Stick your return label on the box in which you are returning the product, or use the QR code.

*There is a 2-year warranty on all electronic devices. This starts on the date of purchase. Damage to the exterior, damage from misuse, damage from accidental damage, damage from repair or alterations made by unauthorized repairers are not covered by the warranty.

Repairing a Shoefresh outside the warranty costs € 69.95 incl. VAT. You will receive a 6-month warranty on the replaced part after a repair.