Order information

  • Which payment options are available?
  • Can I try out the products without any obligation?

    Yes, you may try out the products that you ordered free of obligation for 30 days. Not satisfied? = Money back guarantee. See below for the terms and conditions.

    You have a cooling-off period of 30 days in which to return the product without providing any reason, effective from the day of receipt of the product. You have 14 days to return the product from the moment of the return notification.

    • The product can only be returned in new condition and, if possible, in its original packaging.
    • Products that are no longer in new condition (dirty, damaged or incomplete) will not be refunded or only partially refunded.
    • Returns are free of charge for products with a purchase price of 25,- or more.
    • For products with a purchase price below 25,- the return costs are at your own expense.
    • You will receive your purchase amount back no later than 14 days after we have received your return order.
    • We will refund you using the payment method that you used to pay for your order.
    • No costs will be charged for the refund: you will be refunded the full amount of your purchase, including any shipping costs that you may have incurred.
  • Is ordering from Shoefresh.eu safe?
  • Do you have a Webshop Trustmark?
  • How can I place an order as a shop / pedicurist?