Warranty & repairs
What should I do in the event of a faulty product?
First check the troubleshooting page to see if you can fix the problem yourself. It is not always necessary to return products in all cases.
You can return a product to us so that we can check it free of charge within the warranty period of one year Depending on the problem, your product will be repaired, or a new, replacement product will be sent to you.
Has the one-year warranty period expired? Please contact our customer service on +31 (0)13 762 0460 for a suitable solution.
Returning a faulty product
1. Download our repair form here.
2. Print the repair form, fill in all the details and enclose it with your return shipment.
3. Stick your return label on the box that you are returning the product in.
*Our products come with a one-year warranty. This is valid from the date of purchase. Damage to the exterior, damage due to misuse, damage due to an accident, damage due to repairs or alterations made by non-certified repair technicians, or appliances that have been used for commercial purposes are not covered by the warranty.
Repairing a Shoefresh outside the warranty costs € 69.95 incl. VAT After a repair, you receive a 6 month warranty on the replacement part.
- What are the terms and conditions of the warranty?