Warranty & repairs
My Shoefresh doesn't work, what do I have to do?
First go to our troubleshooting page. It’s not always necessary to return the Shoefresh to us!
If your Shoefresh is defective within the warranty period of one year, you can send it back to us for inspection, free of charge. Depending on the problem, your Shoefresh will be repaired or we will send you a new device.
Is your Shoefresh defect outside the warranty? Please send an e-mail to firstname.lastname@example.org.
Returning your Shoefresh:
1. Download our repair form.
2. Print the repair form, fill in all details and add it to your return.
3. Paste your return label on the box in which you send back the Shoefresh.
*The Shoefresh has a warranty of one year. Warranty starts at the day of purchase. This warranty doesn’t to apply to damage on the outside or damage because of wrong usage, an accident, repairs or modifications carried out by unofficial repairers and machines that are used for business purposes.
Repairing the Shoefresh when the warranty has expired costs € 56,95. After repairs, replaced parts have a warranty of 6 months.
- How do I keep my Shoefresh clean?
- What are the warranty terms?
- Is the Shoefresh safe?