Troubleshooting

  • Shoefresh shoe freshener
  • Mini Shoefresh shoe freshener

    Table of Contents


    1. The Mini Shoefresh does not warm up anymore

    The heating element is most likely broken. Please go to this page for more information about the warranty & repairs.


    2. The Mini Shoefresh does not clean anymore (I do not hear anything as soon as the programme is started)

    The ozone generator is most likely broken. Please go to this page for more information about the warranty & repairs.


    3. My shoes still stink or remain wet

    Shoes still stink
    We know from experience that the smell will always fade away. But this takes some time. Every time you clean and dry your shoes with the Mini Shoefresh, the smell fades away a little bit more. That is why you can try the Mini Shoefresh for 30 days without any obligation. Of the 1000 people who try out the Mini Shoefresh for 30 days, less than 0.5% return the Shoefresh.

    In most cases the smell fades away from 100% down to 20-40%. This depends on how old the shoes are, the materials and the severity of the smell. The smell in the area where the shoes are kept is always completely disappears. However, if you stick your nose in the shoes to sniff them (which you normally never do), then there's always a faint smell still left...
     
    Shoes are still wet
    How quickly shoes dry depends on a variety of factors. For example, the material of the shoe, the drying temperature that is used and how wet the shoes are. In most cases the standard programme of 8 hours is long enough to dry shoes. If this is not the case, you can repeat the programme one more time.

    •    Check that the item is not too wet. Wring out any excess water before drying.
    •    Start the Mini Shoefresh once more.


    4. The Mini Shoefresh no longer responds at all

    Follow the steps below if your Mini Shoefresh does not respond at all (e.g. screen remains black and the device will not start).

    •    Check that the plug is correctly plugged into the socket.
    •    Check that the socket is switched on if there is a switch.
    •    Try another socket.
    •    Check whether the ground circuit breaker or fuse is switched on.

    Is this not helping? You will have to send the Mini Shoefresh back to us so that we can check it. Please go to this page for more information about the warranty & repairs.
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