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Where can I file a complaint?
If you have a complaint about the Shoefresh, we would like to hear from you. You can share your complaint with us by mailing [email protected] or by calling us 013-762 04 60. If you send us an email, you will receive a reaction from us within 5 weekdays and we will find an appropriate solution.
Since it is our preference to discuss complaints personally and verbally with you, we ask you to include your phone number in your email. We are confident that we can resolve your complaint. If our offer is not a permanent solution than you can, in accordance with our terms and conditions of Article 15, address the Disputes Committee Webshop Certified [email protected].